Delivery & Return Policy

 
Delivery and Return Policy

1. Delivery Policy

1.1 Delivery Areas: We offer delivery services within in Qatar. Please find the list of areas here

1.2 Delivery Timeframes: We strive to deliver your orders within the time frames under the preferred delivery method chosen. Delays due to unforeseen circumstances may occur. The delivery options are the following; 
a) Express Delivery 
b) Same Day Delivery 
c) Standard Delivery 
d) Click & Collect

The above delivery methods can be subject to change due to factors beyond our control, such as unexpected logistical challenges, weather conditions, or government regulations.

1.3 Delivery Charges: Delivery charges may apply to your order based on your location and order value. The applicable delivery charge will be displayed during the checkout process.

1.4 Delivery Notifications: We will provide you with a confirmation email, SMS and/or WhatsApp once your order has been dispatched, along with tracking information, if available.

1.5 Delivery Address: Please ensure that the provided delivery address is accurate and complete. We are not responsible for delayed or failed deliveries due to incorrect or incomplete address details.

1.6 Delivery Process: We send you updates of your delivery date and time, and you are able to arrange to receive your delivery. In the case you are unable to collect on that date, please ensure to contact us so we can arrange the delivery at an appropriate time. The delivery process can be subject to change due to factors beyond our control, such as unexpected logistical challenges, weather conditions, or government regulations.

1.7 Delivery Acceptance: Upon delivery, please inspect the package for any visible damage or discrepancies before accepting it. If you notice any issues, please contact us immediately.

2. Return and Exchange Policy

2.1 Eligibility for Returns and Exchanges: For accurate and up-to-date information regarding returns and exchanges, customers are encouraged to review the specific retailer's policy. Retailers may have varying terms and conditions, and it is the customer's responsibility to verify these details. While we generally accept returns and exchanges within [14] days from the date of delivery for most products, some items may be subject to different policies set by the individual retailer. Please note that to be eligible for returns and exchanges, the product must remain in its original condition, unused, and with all original tags and packaging intact.

Some products may not be eligible for returns or exchanges due to certain restrictions such as hygiene, safety, or other reasons. It's essential to carefully review the product details and check the specific policies on the product page or during the checkout experience to determine if the product is eligible for returns or exchanges and the applicable timeframe.

2.2 Reasons for Returns and Exchanges: You may request a return or exchange for the following reasons:
 
a) Product received is damaged or defective.
b) Product received is incorrect or not as described.
c) Size or fit issues (subject to availability).

2.3 Non-Returnable Items: Certain products cannot be eligible for return or exchange such as jewelry and/or pierced earrings (a), underwear, hosiery, lingerie, swimwear, and intimate apparel items (b). Additionally, fragrances (including home fragrance), skincare, hair care, aerosol, and beauty cosmetics that have been partially used, tested, or opened (c) are non-returnable. Any products that have been resized, altered, or otherwise damaged after delivery will also not be accepted for return (d). This policy extends to creams, serums, and contact lenses (e). We appreciate your understanding of these guidelines as they help maintain product integrity and hygiene standards.

2.4 Return Process: To initiate a return or exchange, contact our customer support with details and any necessary evidence. Follow their instructions for a seamless process. Our team will check with the retailer and provide timely updates on your request. Your cooperation is essential for an efficient resolution

2.5 Return Inspection: Once we receive the returned item, our team will inspect it to verify its condition and reason for return. We will notify you about the status of your return.

2.6 Refunds and Exchanges:
 
a) Refunds will be processed using the original payment method within a maximum of 14 (fourteen) days of approving the return.
 
b) Exchanges will be subject to product availability with the retailer. If the requested replacement is unavailable, we will offer a refund or store credit.

2.7 Refund Amounts: Refunds will be issued for the cost of the returned product, excluding any delivery charges or online payment processing fees.

3. Contact Us
If you have any questions or need assistance regarding our delivery and return policy, please contact our customer support at virtualmall@e-butler.com