Terms & Conditions

The Virtual Mall Terms & Conditions

Welcome to the Virtual Mall! These terms and conditions ("Terms") govern your use of our e-commerce platform to browse, select, and purchase products ("Products") listed by various retailers. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our platform.

1. Purchase and Order Process

1.1 By placing an order through our platform, you agree to purchase the selected Products at the prices indicated, including any applicable taxes, fees, and shipping costs.

1.2 Once you place an order, you will receive an order confirmation via email. Please ensure the accuracy of your contact information and delivery address to avoid any issues.

1.3 EButler acts as an intermediary between you and the retailer. Payment for your order is collected by EButler on behalf of the retailer.

2. Product Information

2.1 Product images and descriptions are provided by the retailers. EButler does not guarantee the accuracy, completeness, or quality of the information provided by retailers.

3. Payment and Pricing

3.1 Payment can be made through the online payment gateway or cash on delivery.

3.2 Prices are determined by the retailer and may be subject to change without notice. EButler is not responsible for any pricing discrepancies.

4. Delivery

4.1 Delivery options may include express delivery, same day delivery, standard delivery, click & collect, or curb-side pickup.

4.2 Delivery times are estimated and subject to availability, external factors, and governmental policies.

5. Returns and Exchanges

5.1 Return and exchange policies vary by retailer. Please review the specific retailer's return and exchange policies before making a purchase.

5.2 Certain items, such as jewelry, intimate apparel, and opened cosmetics, may not be eligible for return or exchange.

6. Intellectual Property

6.1 All intellectual property rights, including trademarks and logos, belong to their respective owners.

6.2 You may not use any content from our platform without the prior written consent of EButler or the respective retailer.

7. Privacy

7.1 Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

8. Limitation of Liability

8.1 EButler is not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our platform or the purchase of Products.

9. Governing Law

9.1 These Terms are governed by the laws of Qatar. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Qatar.

By using our platform and proceeding with your order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these Terms, please do not proceed with your order.